Privacy Policy

Purpose and terminology

The purpose of this document is to provide you with information on which data we acquire from you and how we use and store it. This includes information you send us, store within your profiles and information gathered through cookies and other similar means. We kindly ask that you read the entire policy and make sure you understand the process.

Throughout this document, we will be using the following nomenclature. All individuals that use our services are going to be referred to as “you” or “users”, the individuals using your websites will be considered as “end-users” while “we”, “us” and “our” refer to and its owner Vivid Binaries GmbH.

This privacy policy does not in any way refer to the content that you provide on your website, or in other name User Content nor does it refer to information Users gather from the End-Users. The manner in which that information is processed is up to the users of our services. will not be liable for any compliance you have towards the visitors of your website and compliance with the privacy policy laws and regulations wherever your website is being shown.

As a user, you are responsible for the information you share publicly. Do not display the information you do not want to be known on platforms, social media, websites or forums that are displayed publicly and easily accessible. We cannot be responsible for the information you share in this way.

Information we collect

In our activities and provision of services, we collect a series of information that includes:

  • The information you provide us with by registering, setting up your account, billing information you submit and other information provided through the setup of your user account
  • Information provided through email and other support channels of our services as well as information that you send in form of support suggestion and criticism
  • Marketing preference information
  • Information gathered through your use of our services via Cookies as well as other measurable behaviours on our platform including but not limited to your preferred language and other settings.
  • Information gathered through our marketing research or third-party information needed to provide you with the best service possible and according to your needs and preferences.
  • Other directly or indirectly gathered information.

We also collect data contained in server log files. These files contain server to access information that includes, but not limited to, date and time of entry, browser that was used, referral URL, the amount of transferred data, IP-address and the name of the website that was requested from the server.

The aforementioned data is held for 7 days and deleted afterwards for security reasons. This data is also processed in accordance with Article 6 paragraph 1 letter f of the GDPR. might be inclined to collect the information of end-users if so instructed by our users. Note that solely our users are responsible for all the regulatory obligations that might be connected with the collection of such data. We will not be liable for the data our users collect or request from us to be collected. Should an end-user have issues with the data being collected, we instruct that he/she contacts the website owner directly.

The manner in which we collect the information

The information we collect is acquired in several different manners. Most of it, we collect though your behaviour and preferences showed while using our services. This includes both the settings you choose, preferences that you tend to go for and manner of use collected both directly or through third-party means such as Cookies.

We also collect information that you personally have agreed to provide us with such as emails, personal data, billing information and preferences that you provided within the signup, account information or other forms and created questionnaires. We also gather information sent to us through email, chat, ticketing system or any other support channel concerning questions, requests praise, criticism suggestions or any other type of written or non-written conversations with the team, employees and creators.

The use of collected information

The information collected through the mention methods and sources are used in the following manner:

  • In order to ensure high quality and continuous provision of our services
  • So that we can improve and further develop our services based on our users’ preferences, needs and problems they have encountered.
  • To create statistical data that provides us with information on how to improve our platform and better present it to current and potential users.
  • To improve our security and create a safer environment as well as help with user ownership confirmation
  • To be able to comply with any legal or regulatory procedures and obligations that might occur in the future.
  • To be able to ensure a quality support service as well as personalized approach to problem solving and upgrades.
  • To send personalized offers and suggestions concerning our services in order to help you create a better online presence as well as a more thorough understanding of our platform
  • For any future promotions, events, prizes and other similar content.
  • In order to conduct billing and invoicing for our services

Where is it stored and who else has access to it is responsible for the gathered and stored information. Keeping in mind that one cannot fully guarantee the safety of the data in question, the information is stored and processed by us and our third-party authorized affiliates in a secure and maintained storage location with continual efforts being made to keep your data as safe as possible. It is processed in accordance with the latest mandatory legal regulations and protected using the state of the art security procedures.

Any user information provided within an e-mail contact or request will be processed in accordance with Article 6 paragraph 1 letter b of the GDPR.

The gathered information is partly or in full shared with our third-party services on a need to know basis. This includes our hosting partners, payment service providers as well as third party software that we use for our support ticketing systems and chat, all of which handle the data in question according to the regulations and security procedures required for such activity.

Should a third party be involved in any process that requires the sharing of user information, we shall take precautionary legal and organizational measures that guarantee the safety of the aforementioned data. Data will be shared with third parties in the following cases:

  • When hiring a subcontractor, the data shall be processed in accordance with Article 6 paragraph 1 letter b of the GDPR.
  • Should our company require the services of a third party in order to better our business process and increase our efficiency, data will be processed in accordance with Article 6 paragraph 1 letter f of the GDPR.

We may share your information with other third parties when required by law to do so. You will be notified should such a situation arise.

Third-party affiliates that have access to your data include the following. You will find their privacy policies linked within the text.

Google Analytics

Our website uses Google Analytics, a freemium user analytics service that tracks website traffic and reports it. The service is provided by Google Inc. (“Google”) and it uses “cookies” – files stored on your computer which make the analysis of website use possible.

Information gathered through cookies are sent and stored in a US-based Google server, where it is used by Google for the purpose of evaluation of the websites user activity which will be reported to the respective website owner.

We also use Google Analytics to help us advertise to people that have shown interest in the products and services that we offer. The advertisement is conducted through Google-owned services, and the targeted audience is chosen based on their genuine interest in the aforementioned products manifested through their browser search. This way we assure that the advertising is based on user needs and that it is not considered a nuisance.

This service is exclusively used with IP anonymization, meaning that your IP address will be shortened. It is only in exceptional and rare cases that the full IP address will be sent to the US servers and then shortened.

The data collected through this service will not become part of any other data that is in possession of Google.

This data collection and processing is conducted in accordance with Article 6 paragraph 1 letter f of the GDPR, for it represents a legitimate interest of our company. In addition, Google’s privacy-shield certification guarantees that it will abide by the laws defined in the GDPR.

Users have the option of blocking or deleting the cookie files connected to the Google Analytics tool through the setting in their browser of the browser plugin found here:

Should you need more info concerning Google Analytics data usage and GDPR policies you can find them at the following links:

The privacy-shield policy:

Google data usage information when it comes to a website that uses their services:

Google data usage information concerning their ad services:

Information used by Google in order to determine which ads to show: 

Google-Marketing-Services policy

Vivid Binaries GmbH uses Google-Marketing-Services in order to better define our targeted audience when it comes to advertising our products and services. This mainly refers to remarketing through Google created services, where remarketing represents sending ads to users that have already shown interest in such products through their browser search and previous visits.

In order to conduct such profiling and targeting Google uses web beacons, code incorporated and initiated through marketing tags upon visiting a website that has Google marketing services activated. This process creates the so-called “Cookie”, a harmless file on your computer that is used for gathering data about your browser activity such as user operating system, browser information, time and date of visit and similar information concerning your visit to the website. The users IP is also collected but in a shortened form. Only in exceptional cases will the IP address be sent in full to the US server and then shortened. These cookies can come from different domains and the user can easily disable and delete them should he choose to.

User data is processed pseudonymously, meaning that only the data relevant to that cookie is being processed. Name, e-mail address or any other data that can be traced back to the user will not be processed. The purpose of these cookies is not to identify the website’s user but to create statistics concerning its usage. With this information, the website owner can offer better services to people that actually need them.

Google-Marketing-Services may use cookies from third-party advertising platforms such as “DoubleClick” and “AdSense”. These cookies enable Google and their third-party partner websites to advertise to users using their visitation data, thus creating useful ads shown to people who have shown genuine interest in the products and services they are presented.

This data collection and processing is conducted in accordance with Article 6 paragraph 1 letter f of the GDPR, for it represents a legitimate interest of our company. In addition, Google’s privacy-shield certification guarantees that it will abide by the laws defined in the GDPR.

Additional information concerning the way Google processes the aforementioned data used for marketing purposes can be found here:

You can also find Google privacy policy here:

Users are able to set their preferences as well as to object in general when it comes to advertisement here:

You can also check Googles certification that guarantees its abidance with the GDPR here:

Third-Party Content and Services Policy

In order for us to offer certain third-party content used within our website and products, it is necessary to provide the third parties in question with our users IP address. This IP address is provided only to third parties that use them exclusively for delivering the content in question.

These third parties can also use so-called Web Beacons used to gather browser activity for statistical purposes on the subsites of the website. This data is stored in Cookies and it cannot be traced to a user. We provide you with the information of the third party and the content they offer on our website, as well as a link to their privacy policy and opt-out page.

Google Inc. external fonts which are embedded via server:

Google Privacy policy:

Google opt-out link:

Videos from the “YouTube” platform owned by Google Inc.

Google Privacy policy:

Google opt-out link:

Payment Service Providers – Stripe

In order for us to safely and securely process your payments, we have acquired the services of Stripe. In order for the process to be functional, we must share certain billing and personal information with the mentioned Payment Service Provider.

You can see the Stripes privacy policy by following the link below:

Hosting partner – SiteGround

For the purpose of providing you with the absolute best when it comes to hosting services, we have partnered up with SiteGround. Information concerning your domains and certain personal information needs to be shared with our partner in order to provide you with our services.

You can check their privacy policy by clicking on this link:

Social media platforms

Some of our services secure the ability to share or connect your accounts with social media platforms. Each of these platforms has its own privacy policies. Make sure you familiarize yourself with them before use.

Cookie policy

Our platform uses browser generated, threat-free files called “Cookies” that are sent from a server and stored on your computer for a certain period of time in order to provide information about website activity for the purpose of creating a better and safer user-friendly environment.

Most of the cookies are deleted automatically after you leave our website. However, some of them remain on your computer so that your browser remains recognizable on your next visit. These cookies can be deleted by you at any time.

Your browser can be set in many ways when it comes to cookies, from the ability to choose on which site to activate them, to enable the browser to automatically delete cookies after you close it. Cookies can also be entirely disabled. This, however, has a possibility of limiting this website’s functionality.

Users are promptly and clearly notified of the existence of these files while entering our website for the first time. The table below describes the cookies used on this website as well as their purpose and characteristics.


How we retain your data

The period of which we store your data varies on the type of data that is stored. Most of the information we keep is used for the duration of your use of the services. This includes your billing information, personal information connected to your account, the way you use our services and similar. Other types of data are stored until the issue they are connected with are resolved. Data that is stored this way includes support tickets, chat conversations and similar. Information that comes from Cookies and other third party elements have their own period of storing over which we have no influence.

Please note that some of the data we collect can be stored indefinitely this data has been depersonalized and can in no way be connected to you or your personal information.

Data transfer

When transferring your data and personal information we take every precaution necessary and obliged by law and security standards including the appropriate legal precautions, encryption and other measures to ensure your data remains protected.

Your rights

The users, whose personal data is already being processed, can at any time withdraw their data from further processing, as long as that withdrawal is conducted by following the legal formalities concerning the procedure in question. Note that the good majority of data is needed for the conduction of our services such as personal information needed for invoicing, legal issues and billing as well as other data required for setting up and maintaining your account (domains, location and similar). To withdraw this data we must ask you to first cease use of our services

The withdrawal of data used for advertising to the user can be completed without following the aforementioned procedures. This type of data, as well as notifications we provide to users, can be revoked from your account panel through a series of options. You can easily turn off notifications, advertising messages and news and information by toggling off the corresponding option.

All the users have the right to be presented with information about the data that is being processed. We are obliged to comply with requests of this sort at any time and without any compensation from the user. This includes information on what data is being stored, the method and manner it is stored in as well as information on why it is being stored.

The deletion of already stored data, as well as its exclusion from certain parts of processing, while still using our platform, can be requested only in cases where data was not handled in accordance with the GDPR.

Users also have the right to request a change of inaccurate and erroneous data.

Should a user wish to stop sharing data, he/she can revoke the agreement to the privacy policy and terms of use as well as use of services and stop any future data from being processed.

Personal data that is no longer needed for the purposes it is collected is deleted from our storage unless the data is needed for conducting a process that is related to the activities of any court. In this case, data is stored solely for the purpose of the legal action in question and cannot be used in any other way.

For any questions and/or requests concerning your personal data use the information provided at the end of this privacy policy.

Right to update and change

We reserve the right to change and update this policy. The sole purpose of doing so is to ensure you are well informed and aware of all the data collection, usage and storage as well as your rights and obligations when it comes to privacy issues.

You will be notified should those changes occur. We encourage you to visit this page from time to time and familiarize yourself with the changes to the policy.


We provide you with information about the entity responsible for the processing of personal data. Should you have any questions about how, where and for what purpose your data is being stored, as well as issues and withdrawal request please do not hesitate to contact us:

Vivid Binaries GmbH

Heidelerchenstraße 37
80995 Munich
+49 89 21 539 631

We also provide information concerning the contact information of the data protection manager within our organization:

Davor Sehovic

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